Answers to the most asked questions at jili

If the connection drops, jili's server saves the session. When your internet returns, log in again and the game will resume exactly where it left off. If a connection drops during a live dealer round, the result for that round is determined server-side and reflected in your account balance. So there is no risk of losing your balance or bet due to an internet issue.

Both the jili Android (APK) and iOS apps are available and must be obtained through official channels. For any app-related questions, contact the site's live chat support and they will guide you through the correct process. It is best to avoid downloading the APK from any third-party source, as those may not be safe.

Yes, you can. Open jili-vip.cam in Chrome or Safari, then select the "Add to Home Screen" option from the browser menu. This creates a shortcut that works like an app and opens in full screen. If your login details are saved in the browser, you will not need to type them every time.

jili runs smoothly on Android 8.0 or above and iOS 13 or above. For live dealer games and slots, at least 3 GB of RAM gives the best performance. On older or low-RAM phones, graphics-heavy games may lag occasionally — try clearing the browser cache if that happens.

First, clear the browser or app cache and restart. Try switching from Wi-Fi to mobile data or the other way around. Make sure JavaScript and cookies are enabled. If the problem continues, send a screenshot to jili's live chat — support is available in Bangla 24 hours a day.

Teen Patti is a South Asian three-card game — each player receives three cards and the best hand wins. Andar Bahar is simpler: a joker card is shown, then cards are dealt alternately to Andar (left) and Bahar (right); you bet on which side will get a card of the same value. In both games the live dealer gives instructions in Bangla and English.

Each live table has its own bet limits, which vary by game and studio. Generally there are low-limit tables for players with smaller budgets and high-limit tables for larger budgets. The limits are shown in front of each table in the game lobby, so you can choose a table that suits you before sitting down.

Yes, live dealer games feature real people acting as dealers, streamed in high definition from a studio. You see real cards, real dice, or a real roulette wheel. jili offers games from top studios such as Evolution, Pragmatic Play Live, and Ezugi. It is fully live — no animations or computer-generated results.

jili's live casino is fully mobile-friendly — games play well on smartphones and tablets at a good screen size. A stable internet connection (4G or Wi-Fi) gives the best experience for video streaming. The live chat feature also works on mobile, making it easy to communicate with the dealer.

Bonus terms vary by game type. jili's welcome bonus (up to 120% on the first deposit, up to ৳15,000) applies to specific games and requires a 10x wager on the bonus amount. It is worth reading the terms and conditions before using a bonus at a live table.

Yes. For security, jili always processes withdrawals to the wallet registered under the name and number on the account. Sending to someone else's bKash, Nagad, or Rocket number is not possible. This is necessary to keep accounts secure and prevent fraud. Contact the support team if you need to change your wallet number.

At jili, withdrawals are generally processed within 1 hour. If it takes longer than 1 hour, check that your account KYC verification is complete and that the required wager has been met. If the issue continues, contact live chat with your transaction ID.

For withdrawals via bKash, Nagad, Rocket, or Upay, jili's standard processing time is within 1 hour. Once the request is approved, the money may take a few minutes to arrive in the mobile wallet. It may take slightly longer during peak hours, but is generally completed within an hour.

Yes. jili's payment system is active 24 hours a day, 7 days a week. Withdrawal requests can be submitted and processed as normal on Fridays, Saturdays, and public holidays. Requests made at midnight or in the early hours should also be processed within the same timeframe.

The minimum withdrawal amount at jili is ৳500. This limit is the same for all methods — bKash, Nagad, Rocket, and Upay. A withdrawal request cannot be submitted if the balance is below ৳500.

First, check the mobile wallet message to confirm the payment was successful. Then log in to your jili account and check the deposit history. It usually credits within a few minutes. If it takes more than 15–20 minutes, contact live chat with your transaction ID and a screenshot — support is available in Bangla 24/7.

Select the Nagad option on jili's deposit page. Send the specified amount to the Nagad number provided by the site, then enter the transaction ID in the deposit form. Always use the number provided by the site for each deposit — do not send to any number on your own. The minimum deposit amount is ৳500.

The minimum deposit at jili is ৳500, and this applies equally to all methods (bKash, Nagad, Rocket, Upay). This rule applies whether you're playing slots, live casino, or any other game. jili slot games generally allow much smaller bets per spin, so ৳500 can go a long way.

jili currently accepts deposits through four mobile wallets: bKash, Nagad, Rocket and Upay. Rocket is Dutch-Bangla Bank's mobile financial service. All of Bangladesh's most widely used mobile payment methods are supported, so you can deposit easily from any phone.

jili does not charge any separate fee on deposits. However, the mobile wallet operator (bKash, Nagad, etc.) may apply their usual Send Money or payment charge — this is the wallet's own policy, not jili's. It is a good idea to check the charge details in the wallet app before making a deposit.

jili VIP members receive weekly cashback — a portion of the net loss for the week is returned to the account. The higher the tier, the higher the cashback rate. There is also access to faster support and special offers. The VIP program is a practical benefit for regular players.

Weekly cashback is calculated on net losses — that is, total losses for the week minus total winnings. Example: if someone in the Gold tier has a net loss of ৳20,000 in a week, they receive ৳20,000 × 0.6% = ৳120 cashback. This is calculated at the highest rate for that tier. Cashback is added directly to the account balance.

jili has four VIP tiers:
Bronze: up to 0.2% weekly cashback
Silver: up to 0.4% weekly cashback
Gold: up to 0.6% weekly cashback
Platinum: up to 0.8% weekly cashback
Cashback at each tier is paid on net weekly losses.

jili automatically tracks your activity as you keep playing regularly and upgrades your tier at the appropriate time. The more active you are, the greater the chance of moving up sooner. For the specific conditions for a tier upgrade, contact the support team via live chat or email.

Weekly cashback is generally added to your account at a set time each week. Withdrawal conditions may apply to cashback — see the terms and conditions for details or ask the support team. Cashback funds are typically usable in games or withdrawable after meeting specific conditions.