jili's Privacy Policy
Protecting your personal information is our highest priority. This document explains in detail how jili collects, uses and keeps your information secure.
1Introduction and Scope
jili is an online gaming platform that provides slots, live casino and sports betting services to users in Bangladesh. This Privacy Policy ("Policy") explains what information is collected about you when you use jili's website and related services, how that information is processed, and what steps we take to protect your privacy.
By using our services, you are considered to have accepted the terms of this Policy. This Policy should be read together with the Terms and Conditions, as both documents govern the relationship between you and jili. If you have any questions about this Policy, please contact our support team directly.
This Policy applies only to jili's own services. jili is not responsible for the privacy practices of third-party websites or software providers.
2What Information We Collect
jili collects only the information necessary to operate the service and protect your account. A detailed breakdown of the information collected is provided below:
2.1 Registration and Identity Information
- Full name — for account verification
- Date of birth — to verify age (to confirm 21+)
- Mobile number — for sending OTPs and communication
- Email address — to send account-related notifications
- Username — to identify you on the platform
2.2 Financial Information
When processing deposits and withdrawals, we handle payment-related information. jili currently processes transactions via bKash, Nagad, Rocket and Upay. These services have their own privacy policies, and jili stores only the transaction reference number and amount — full financial credentials are never stored.
2.3 Technical Information
- IP address — for account security and fraud prevention
- Device type and operating system — to improve service quality
- Browser type and version — to ensure compatibility
- Login times and activity logs — for security audits
- Cookies and session data — to improve the user experience
2.4 Gaming Activity Information
We store betting history, win/loss records, bonus usage and the duration of each session. This information is used to apply the Responsible Gaming policy and to improve your gaming experience.
3Purpose of Information Use
jili uses the information it collects only for specific and lawful purposes. Each purpose and its legal basis are set out in the table below:
| Purpose of Use | Type of Information Applicable |
|---|---|
| Account creation and management | Name, mobile, email, username |
| Age and identity verification (KYC) | Date of birth, identity document details |
| Processing financial transactions | Payment reference, transaction amount |
| Fraud prevention and cybersecurity | IP address, login logs, device information |
| Providing customer support | Contact information, activity history |
| Responsible gaming monitoring | Betting history, session duration |
| Service quality improvement | Browser information, cookie data |
| Meeting legal obligations | All collected information where applicable |
4Cookies and Tracking Technologies
jili's website stores cookies in your browser. Cookies are small text files that help improve your browsing experience. We use the following types of cookies:
- Essential cookies: These cookies are necessary to keep your login session active and ensure the site's core functionality. They cannot be disabled.
- Functionality cookies: Used to remember your preferences (such as language selection).
- Analytical cookies: These review visitor activity across different parts of the site to help improve the service.
- Security cookies: Used to detect fraud and unauthorised access.
You can disable non-essential cookies at any time from your browser settings. However, doing so may limit certain features of the site.
5Sharing Information with Third Parties
jili does not sell or rent your personal information. However, information may be shared with third parties in the following limited circumstances:
- Payment processors: Information necessary to complete transactions via bKash, Nagad, Rocket and Upay is shared.
- Game software providers: Providers such as Evolution, Pragmatic Play, JILI and PG Soft receive limited session information to operate games.
- Security and fraud prevention services: We work with specialist third parties to protect accounts.
- Legal authorities: We are required to provide information in response to valid legal orders or court directives.
Our agreements with third parties include data protection terms, and they may not use your information beyond what this Policy permits.
6Data Security Measures
jili has adopted industry-standard technical and organisational measures to protect its users' information. The key security layers are listed below:
- SSL encryption: All data transfers are encrypted using SSL technology, making it impossible for information exchanged between your browser and the server to be read without authorisation.
- Password hashing: Your password is never stored directly — only a one-way cryptographic hash is kept.
- Two-step verification (OTP): Identity is confirmed by sending an OTP to your mobile during login and financial transactions.
- Firewall and intrusion detection: Server infrastructure is monitored at all times.
- Access controls: Staff are granted access only to the information needed to carry out their responsibilities.
- Security audits: System security is assessed on a regular basis, and any weaknesses identified are addressed.
No online system is entirely free of risk. However, jili is committed to maintaining the highest security standards at all times.
7Data Retention Periods
jili does not retain information beyond what is necessary. Retention periods are determined by the type of information:
| Type of Information | Retention Period |
|---|---|
| Account and registration information | Minimum 5 years after account closure |
| Financial transaction records | Minimum 7 years as required by legal obligation |
| Gaming activity and betting logs | While the account is active and 3 years after closure |
| Communication and support records | 2 years from the date of last contact |
| Technical logs (IP, device) | 6 months to 1 year |
After the specified period, information is securely deleted or anonymised.
8Your Data Rights
You have the following rights over your personal information, which jili respects:
8.1 Right of Access
You may request a copy of the information jili holds about you. The information will be provided within a reasonable time after the request is received.
8.2 Right to Correction
If any of your information is incorrect, you may request a correction through the support team. The correction will be made after your identity has been verified.
8.3 Right to Deletion
In certain circumstances you may request that your information be deleted. However, this right may be limited where there is a legal obligation or an active investigation.
8.4 Right to Object to Processing
You may object at any time to your information being used for marketing purposes. Marketing messages can be stopped through your account settings or by contacting support.
8.5 Account Closure
You may request closure of your jili account at any time. Once the account is closed, no new transactions will take place, though records will be retained for a specified period for legal reasons.
To exercise these rights, contact jili's customer support. Help is available 24 hours a day via live chat.
9Protection of Minors
jili strictly does not provide services to anyone under the age of 21. Age is verified at the time of registration and a more detailed KYC process may be completed subsequently. If it becomes known that information about a minor has been collected inadvertently, that information will be deleted immediately and the account will be closed.
If a parent or guardian believes their minor child has registered on this platform, they may contact the support team immediately.
10Policy Changes and Updates
jili reserves the right to amend this Privacy Policy as needed. If any significant changes are made, a notification will be sent to the registered email address or mobile number. Continued use of the service after a change is considered acceptance of the updated policy.
The current version of this Policy will always be available on this page, and the "Last updated" date will be shown at the top of the page.
To learn about other legal documents on our site, read the About Us page — it contains a brief overview of the company, its mission and its services.
11Privacy Contact
If you have any questions, concerns or requests regarding this Privacy Policy, please contact us through the following:
- Live chat: 24/7 support in Bengali and English is available via the chat button at the bottom right of the website.
- Email: [email protected] — for privacy-related requests, write "Privacy Request" in the subject line.
All privacy requests will be processed after verification. You may be asked to provide your account number or registered mobile number to confirm your identity.
For answers to common questions, visit the FAQ page — it covers many questions about accounts, payments and gaming.