jili Responsible Gaming —
Know Yourself, Set Your Limits
Online gaming should be enjoyable, not stressful. jili believes every player has the right to play with full control over their time and money. On this page you will find all the ways to keep that control.
Why Responsible Gaming Matters
Online casinos and sports betting are a form of entertainment for many people. But for some, it can slowly get out of hand. At jili, we want every player to stay aware and not let gaming become a burden in their life.
Ask yourself one question before you play: is this entertainment for me, or am I playing to recover money I lost? If the second answer comes to mind, take a pause. You can find answers to more responsible gaming questions in our FAQ section.
jili is not just a gaming platform — it is a place where a player's mental well-being is given the same importance as the games. Visit our About Us page to learn how jili stands by its users.
Responsible gaming does not only mean setting limits — it means understanding your own emotions and circumstances, and asking for help when you need it. On this page we have covered all those steps in detail.
Tools for Setting Your Own Limits
jili gives you several tools to manage your own gaming experience. Use them and stay safe.
Deposit Limit
Set a maximum deposit amount on a daily, weekly or monthly basis. You will not be able to exceed the limit you have set.
Session Time Limit
Decide in advance how long you will play in one session. When the time is up, the system will alert you and give you the option to end the session.
Loss Limit
Set a maximum amount you are willing to lose in a given period. Once that limit is reached, your account will be locked automatically.
Cool-Off Period
If you want to take a break for a few days, suspend your account temporarily for anywhere from 24 hours to 30 days. You will not be able to log in during this time.
Self-Exclusion
If you want to remove yourself from the platform for a long period or permanently, activate self-exclusion. Once active, it cannot be cancelled before the set period ends.
Reality Check
Pop-up messages will appear at regular intervals while you play — showing a summary of how long you have been playing and how much you have won or lost.
To activate or change any of these tools, contact jili's 24/7 live chat support or send a request by email. Our support team assists in Bengali. The rules for using these features are detailed on our Terms and Conditions page.
Warning Signs of a Problem
If you notice the following signs in yourself, your gaming may be getting out of control. Seeking help at this point is the wisest thing to do.
- You keep going back to play in hopes of recovering lost money and are placing larger bets than before.
- You are hiding your gaming or lying to family and friends about it.
- You want to stop playing but cannot, and thoughts of the next bet are always on your mind.
- You are using money set aside for rent, groceries or loan repayments to gamble.
- When you cannot play, you feel restless, irritable or depressed.
- You are prioritising gaming over work, studies or time with family.
- Gaming is causing you sleep problems, reduced concentration or harm to your physical health.
If three or more of the signs above apply to you, do not delay — get help now. For yourself, for your family — taking action in time is the most courageous thing you can do.
Where to Get Help
You are not alone. From jili's support to family, friends and professional counsellors — everyone is there for you.
jili Live Chat Support
Contact our 24/7 live chat at any time of day. Speak in Bengali, get direct assistance. Self-exclusion or limit requests are processed within just a few minutes.
Email Support
Write in detail and send it by email. Our team replies in both Bengali and English. For sensitive matters, email is often the more comfortable option.
Family and Trusted People
A close family member or trusted friend can often provide the best support. Talk to them openly. Do not keep it hidden — that takes courage, not weakness.
Professional Counsellors
Seek help from a mental health specialist or addiction counsellor. In Bangladesh, this service is available at government hospitals and private counselling centres. Talk to a doctor.
Mental Health Services
Gaming addiction is a treatable condition. Contact the psychiatry department of a nearby government medical college or the national mental health helpline. A specialist's advice can show you a way forward.
Peer Support Groups
Support groups made up of people who have faced the same problem provide real encouragement. Both online and in-person groups are active in Bangladesh.
Check Yourself
Consider the following questions in your own mind. These are not a diagnostic test, but a good opportunity to understand yourself better.
If most of your answers feel negative, take a pause. Talk to our support team or to your family.
jili's Commitment
jili is not just a gaming platform — it works to create a responsible environment. We strictly follow the 21+ age rule, provide protection tools free of charge, and offer 24/7 support in Bengali. Our goal is the long-term well-being of every player.
Responsible Gaming FAQ
Answers to common questions about responsible gaming.